macel
Administrator
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- What is a Morph Credit?
A Morph Credit is the currency used to subscribe to applications in the Morph eXchange. This is also the same unit of payment used for Morph AppSpace subscriptions.
- What currencies do you accept to buy Morph Credits?
The following lists the currencies that we are currently accepting:
- US Dollar
- Australian Dollars
- Euro
- Hong Kong Dollars
- Japanese Yen
- Singapore Dollars
- How do I purchase a Morph Credit?
You can buy Morph Credits through the Account tab.
- What is the maximum number of Morph Credit that I can purchase?
You can buy a maximum of 10,000 Morph Credits at a time.
- What is the minimum number of Morph Credits that I can purchase?
You must purchase at least 10 Morph Credits at a time.
- I couldn’t complete my Morph Credit purchase, why is that?
This means that your payment was rejected by PayPal. This may have occurred for a number of reasons, for instance, not having sufficient funds on your card or bank account to complete the transaction. Please check if PayPal currently supports purchases from within your country.
- Do I have the option to choose which currency I want to use?
Yes, but if you are based in the USA, you can only pay using US Dollars.
- Can I change my currency selection?
Yes. You can do this on your Account tab or click here to go directly to that page.
- Can anyone change the currency account?
Only Account Administrators can change currency selection.
- Why is my PayPal order still pending?
This is depends on how you deposited money in your PayPal account. If you paid with a credit card, the payment is automatically sent to us and your Morph Credit balance is credited immediately. However, payments using eCheck or Internet Transfer will remain as pending in our system until the payment has cleared with PayPal. As soon as it clears, your Morph eXcange account will be credited.
- What payment methods do you accommodate?
We are using PayPal to handle payments. PayPal accepts payment via credit card, electronic bank transfers and eChecks.
- How do I get charged and how often do I get billed for my subscriptions?
All subscription payments are prepaid, excluding subscription payments for Morph AppSpaces. You need to purchase Morph Credit before you can subscribe to an application. You need to have enough credits in your account in order to make the subscription process successful. When you have successfully subscribed, you will be charged with the corresponding subscription fee. Except for Morph AppSpace subscriptions, all other applications on the Morph eXchange bill you in 31 day increments at the set price (of the application) for the selected currency. Morph AppSpace subscriptions employ a daily billing, depending on the size of the Morph AppSpace used by your application.
Morph AppSpaces are billed after the fact. You cannot subscribe to a Morph AppSpace if your credits will not last you a day’s worth of operation for the Morph AppSpace subscription plan selected. Billing is done based upon UTC 24 hr day. Note that subscriptions are billed exclusively.
- What is an overage?
An overage is an excess either in bandwidth or storage. For Morph AppSpace subscriptions, we charge an overage fee if your Morph AppSpace utilizes storage and/or bandwidth in excess of the allocated amount. The overage fee is broken down and computed by day based upon use.
- How much do you charge for overages?
Charges for Morph AppSpace overages are as follows:
- Bandwidth = 1 Morph Credit for each additional 4GB combined in/out data transfer
- Storage = 1 Morph Credit (per month or any partial month) for each additional 3GB of storage space.
Note that we allow partial credits. For instance, if your bandwidth overage is only 1GB or below, then we will charge 0.25 credit. The atomic unit for bandwidth and storage is 1GB. Thus, 0.4 GB will be rounded off to 1GB, 1.3 GB will be rounded off to 2 GB, and so on.
- What happens if I don’t have enough credit to continue a subscription?
When you run out of credits, you will not be able to gain access to the application. Pertaining to Morph AppSpaces—when you run out of credits or when your credit reaches zero (0), we will automatically shut down your Morph AppSpace. No grace period will be provided for now.
- Is there a grace period?
No grace period will be provided for now.
- Do you offer refunds?
No, we currently do not provide refunds.
- Where can I view my bills and print an invoice?
You have to log in to your Morph eXchange account in order to view your bills. Select the Account tab and click on View outstanding/upcoming bills or View billing history.
- I would like to pay by bank transfer, by cheque or other alternative. Is this accepted?
We currently offer payment via credit card or bank transfer in a number of countries. Please refer to the PayPal site for more information.
- Can I use one PayPal account to purchase for multiple Morph eXchange accounts?Yes.
- How do I sign up for a Paypal account?
Log in to PayPal to create an account.
- What is PayPal?
PayPal is the safer, easier way to pay and get paid online. The service allows anyone to pay in any way they prefer, including through credit cards, bank accounts, buyer credit or account balances, without sharing financial information.
- How do I cancel a withdrawal from my PayPal account?
Once you have initiated a withdrawal from your PayPal account it cannot be cancelled. Visit PayPal for more information.
- My subscription status shows that the process was successful but I have no credits?
It typically take seconds or minutes at the longest to process your subscriptions. Although in some cases, customers might experience longer delays in between subscription being processed and credits appearing in balances.
If this is so, we suggest you attempt to use the application, even if the credits do not appear. Your will receive your credits shortly, the money will not be lost. We apologize for this inconvenience and thank you for your patience.
- What data errors may have caused my payment to fail?
Your payment may have failed due to incorrect personal details, such as name, billing address, billing city & postal code, or billing country. Note that these details need to correspond with the details your card issuer or bank has on file. Please ensure you have the correct details and re-try. If you had successfully paid with this PayPal account before, please check with your credit card provider or your bank account information.
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